Employee satisfaction survey
When I was working as a call center agent, we used to have this email survey provided by our company and will be sent to each of our customers after every transaction. The survey will be sent to their email account asking them to rate my service whether they are very satisfied with it or they are not convinced with the quality of my work. The customers were given a chance to rate us from 1 to 5 (5 being the highest), they are also allowed to leave their comments or opinions regarding about our service, whether it is a complaint, a commendation or some sort of suggestions to help us improve our services. So aside from the calls being recorded and aside from being monitored by another agent on the line, the feedbacks from these surveys will mark as our scores as well. They will all be credited or accounted to us. If we got high scores, then definitely we will received an incentive from our boss but if it’s the other way around, then our supervisor will council us, asking us what happened and what are the things I should do to prevent the same type of scenario.
Of course, if the customers can leave their feedbacks about our service, we, employees should be given a chance to rate our employer too. Oh yeah! I know what you’re thinking! It is PAY BACK time indeed (just kidding). Actually it is very ideal from a company to organize such survey to establish a solid relationship between the bosses and the employees. This employee satisfaction survey will help the company to improve their services not just for their costumers but also for their employees. Keep in mind that the productiveness of any employee depends on how inspired and motivated they are. These surveys will give them a chance to raise their concerns regarding about their salary, benefits, insurance, office facilities, supervisor’s treatment and more. It’s more like a part of your monitoring service to your company and to help you solve those issues that are seeking for solutions.
