Now, this review of USAA is up. It took me a while before writing this as I was too busy at work. I am not compensated on this. I just want to give them some good credits of how good they are in taking care of their clients.

This is my story:

I had a car accident last July 11, 2015 as what I’ve wrote here in my blog article. I filed a claim with USAA Tuesday July 14, 2015 at around 11:51am or so and it took me around 42 minutes and few seconds to speak with Mr. Austin B as he had a recorded conversation with me.

By July 16, 2015, Ms. Teresa called me up and she said to me that there will be a person who will visit me at my place to see my vehicle for estimate. I waited for it and I am grateful that on July 20, 2015 Silvester N. visited me at my place to check my vehicle. I told him that it is different this year than last year as I visited Al Serra Body Shop for the estimate and it took me around 2 months for the repair of my vehicle as I also had a car accident with a USAA insurance holder last year. But this year and I am praying that this will be the last (with God’s protection), this year is quicker. It is just matter of days for me to have some repairs of my car.

Anyway, Mr. Silvester N. estimated my car damages around 4k+ and he said that USAA will send the check to me and so that I can pay it to Al Serra. I thanked him for helping me out. After he gave me a printed copy of the estimate, I immediately called up Al Serra for the repair and the man that I spoke with asked me to visit them by the next day.

 

 

 

So on July 21, 2015 at around 8:19am I arrived in Al Serra Body Shop with my vehicle, left my key and my estimate paper. I spoke with the lady in Al Serra and she said that USAA is one of her favorite insurance companies coz they are big and they are one of the best. I was happy to hear about it but I said to her that I hope this would be my last car accident as I don’t want to have a fear in driving around.

I am thankful for the free car repair and I couldn’t ask for more about it. But the fear of having an accident, no one will give me a fee for it. And even if there’s a fee for that, the fear and the trauma will still be with me for quite a while. Like the time I had my first car accident in the parking lot, and so right now, I am very cautious in finding a parking space away from other vehicles anywhere I will park. And for this one, I am very cautious and fearful in crossing left most especially if I’ll see some huge traffic cones.

Anyway, going back to USAA, Al Serra, and all, I’ve waited for enterprise rent a car to pick me. And it took me just few minutes in waiting for the free SUV car rental. It’s a Jeep Cherokee. I had it July 21, 2015 until July 29, 2015.

To sum up, I am thankful to God, my Angels, and to all who helped me in fixing my vehicle as quickly as possible. I am so thankful to USAA and its employees for everything. I am also thankful to Al Serra for the good job in fixing my car. And thanks also to Enterprise for the nice SUV and for the free pickup.

I am praying that this would be the last accident that I have had. I am praying for safety every day for myself and for everyone else.

Thank you so much oh God!

 

(Getting my car at Al Serra Body Shop)

Returning the SUV at Enterprise