At work, I am assigned at the customer service desk wherein my main work is to return those items being returned by customers back to listed departments. Some personnel at certain departments are friendly enough and they will accept returns without complaints. These people are dedicated on their work that even if they have bunch of items to stock together with the returns, they will have to manage to say, “Thank you for bringing my stuff and please put it there. I’ll have to restock it as soon as I can.” But there are some department personnel wherein they will have to say, “I saw you drop this bucket off here and why are you bringing stuff that doesn’t belong to me?” I told these people many times, “I am so sorry for bringing stuff that doesn’t belong to you! Whatever that things put in a bucket that is the thing that I’ll have to bring in your department. I don’t have a scanner and I cannot scan things plus I don’t have the list of every department.” There are people also who will say, “If you cannot stock those items back to their shelves, you better bring those buckets back in the customer service.”
And, even if the department is just very near them, they cannot put the items in there. Instead they will have to complain over it. I cannot blame them though because it is not easy to restock those items which are being returned but employees are being paid to do their work. That’s why employees are being hired and so whatever work that needs to be done, it should be accomplished without complaints.
THE GOOD THING is that, there are people that I love most. Their good attitude is contagious and it’s just few of them. Whatever their returns are, no matter how plenty those items, they are smiling and happy that those items are being brought to their department. Whenever I saw these good attitude people, it will brighten up my day. I am just wondering how they manage to be in a happy mood and have a positive outlook when everything around them is stress. I just love them. These people are assets to the company.